Pictograms on the Advanced Dispatch Grid

A mauve vertical bar indicates that equipment is linked to the employee on the project dispatch.

A red circle indicate that the employee is absent.

A transparent circle indicates that all the employees and equipment assigned to the given project dispatch have left the work site for the day.

Red arrows indicate that, the following day, the employee is not required for the project dispatch. No red arrows, on the other hand, indicates that the employee’s attendance is required.

NOTE: The default maestro* setting is that employee attendance is required for the following day.

Tools indicate that the default equipment linked to the given employee was not available that day and has been replaced. To extend the use of the replacement equipment, double-click the line where the icon is displayed to open a contextual menu.

A blue vertical bar indicates a new service call that has not yet been accepted by the technician.

A black chain indicates that the employee to whom the service call or work order has been dispatched is part of a group of one or more other employees.

A truck indicates that the technician is on the road to the work place.

A red thumb down indicates that the dispatched service call or work order has been refused by the technician.

A green check mark indicates that the dispatch has been closed by the technician in maestro*MOBILE. When the dispatch is closed in maestro* the circle’s background color is gray.

A portrait indicates that the employee has an assistant that day. The icon is followed by the name of the assistant.

NOTES: In service call or work order dispatches, the work schedule and activity that are assigned to the assistant are the same as those of the employee. To give an assistant to an employee, select the employee and right-click to display the contextual menu. Users do not need to go on the dispatch grid to assign an assistant. Users can assign an assistant for a period lasting longer than a day by double-clicking the grid line showing the icon.

When an employee works on the same service call or work order as another employee, but not in the role of assistant (meaning that the schedule or the activity of both employees are different), both employees must be dispatched separately on the dispatch grid.

Lastly, employees working on the same project, and on the same day, can be organized into a group by pressing Ctrl and clicking each employee. To form the group and select a lead, right-click to display a contextual menu. The lead is the only person who can close the day in maestro*MOBILE.