Define Call Status Codes

OBJECTIVE

The Define Call Status Codes option is used to create statuses that are used by the dispatcher to place an indicator in each call based on its routing (for example, current, on the way, pending).

 

PREREQUISITE 

N/A

 

Steps

 

 

Create a call status

  1. Enter the required information:

 

Fields followed by the * character are mandatory fields.

Field

Description

Call Status Code*

Code that identifies the status.

French Description

French description that identifies the status.

English Description

English description that identifies the status.

Maximum Delay (Hours)

Number of hours that is used to calculate the date and time limit by which the call must be completed.

NOTE: Maestro * adds that number of hours on the date and time of receipt for the call to calculate the date and time of maximum resolution.

Maximum Delay (Days)

Number of days which is used to calculate the date and time limit by which the call must be completed.

NOTE: Maestro* adds that number of days to the date and time of receipt of the call to calculate the date and time of maximum resolution.

NOTE: If the user wants to specify a delay of 48 hours, he will enter two days. Only one of the two fields may be completed.

Available in Mobility

If checked, the call status code appears in maestro*MOBILE to be selected.

  1. Click on Save.

 

See also

  • Service Dispatch