Dispatch Dashboard – Dispatch (W/O)

OBJECTIVE

The Dispatch Dashboard allows the user to resolve assignment conflicts and to consult the sent assignments for the date selected.

PREREQUISITE

Work Order Dispatch

ICONS

Icon	Title	Used to
	Apply	Apply the changes made to the conflicts.
	Refresh	Refresh the screen in order to display latest conflicts.

STEPS

maestro* > Projects > Work Orders > Dispatch > Work Order Dispatch > Dispatch Dashboard icon

Modify the dispatch dashboard

In the Dispatch Dashboard window, complete the information in the Conflict Resolution section.

The Conflict Resolution section is displayed only if the checkbox “Bi-directional validation for Outlook assignments” is checked in the Dispatch Grid tab in the Dispatch Template Management.

Field

Action

Action

Select the action from the following choices:

Later

Apply the Change

Reject the Change

Ignore the Change

NOTE: The dispatcher can choose to resolve the conflict later (remains visible in the list), apply the change immediately (change applied to the dispatch and is no longer visible in the list), refuse the proposed change (no changes applied to the dispatch and remains visible in the list), or ignore the change (no changes applied to the dispatch and deletes it from the list).

Timestamp

Maestro* displays the date and time at which the action was performed.

Action Type

Maestro* displays the action type executed by the intervener.

NOTE: The possible action types are “modification” when the intervener modified the date or time proposed; “suppression” when the intervener deleted the mailing.

Resource

Maestro* displays the assigned resource.

Dispatch Type

Maestro* displays the dispatch type, either project, service call, quotation or work order.

Dispatch

Maestro* displays the dispatch number, either the number of the project, the work order, the quotation or service call.

Date (Before-After)

Maestro* displays the date of the assignment and the date modified, if applicable.

NOTES: Before indicates the original date of the assignment and After indicates the date modified by the intervener.

The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.

Start Time (Before-After)

Maestro* displays the start time of the assignment and the modified start time, if applicable.

NOTES: Before indicates the original start time of the assignment and After indicates the start time modified by the intervener.

The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.

End Time (Before-After)

Maestro* displays the end time of the assignment and the modified end time, if applicable.

NOTES: Before indicates the original end time of the assignment and After indicates the end time modified by the intervener.

The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.

Status (Before-After)

Maestro* displays the status of the assignment.

NOTES: Before indicates the original status of the assignment and After indicates the status modified by the intervener.

The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.

Comments

Maestro* displays the comments – originating from the dispatch.

Source

Maestro* displays the source of the dispatch.

Field	Action
Action	Select the action from the following choices: Later Apply the Change Reject the Change Ignore the Change NOTE: The dispatcher can choose to resolve the conflict later (remains visible in the list), apply the change immediately (change applied to the dispatch and is no longer visible in the list), refuse the proposed change (no changes applied to the dispatch and remains visible in the list), or ignore the change (no changes applied to the dispatch and deletes it from the list).
Timestamp	Maestro* displays the date and time at which the action was performed.
Action Type	Maestro* displays the action type executed by the intervener. NOTE: The possible action types are “modification” when the intervener modified the date or time proposed; “suppression” when the intervener deleted the mailing.
Resource	Maestro* displays the assigned resource.
Dispatch Type	Maestro* displays the dispatch type, either project, service call, quotation or work order.
Dispatch	Maestro* displays the dispatch number, either the number of the project, the work order, the quotation or service call.
Date (Before-After)	Maestro* displays the date of the assignment and the date modified, if applicable. NOTES: Before indicates the original date of the assignment and After indicates the date modified by the intervener. The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.
Start Time (Before-After)	Maestro* displays the start time of the assignment and the modified start time, if applicable. NOTES: Before indicates the original start time of the assignment and After indicates the start time modified by the intervener. The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.
End Time (Before-After)	Maestro* displays the end time of the assignment and the modified end time, if applicable. NOTES: Before indicates the original end time of the assignment and After indicates the end time modified by the intervener. The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.
Status (Before-After)	Maestro* displays the status of the assignment. NOTES: Before indicates the original status of the assignment and After indicates the status modified by the intervener. The fields highlighted in red indicate changes made and the fields highlighted in yellow indicate a problem with the proposed change.
Comments	Maestro* displays the comments – originating from the dispatch.
Source	Maestro* displays the source of the dispatch.

The section below allows the user to filter the sent assignment Information.

Modify the section as needed:

Field

Action

Date

Select the date.

Code

Enter the intervener code. (employee, contact)

Information

Check the box to display the information in the grid.

Warnings

Check the box to display the warnings in the grid.

Outgoing email

Check the box to display the information originating from the outgoing emails.

Incoming email

Check the box to display the information originating from the incoming emails.

Outgoing text messages

Check the box to display the information originating from the outgoing text messages.

Incoming text messages

Check the box to display the information originating from the incoming text messages.

Outlook Assignments

Check the box to display the Outlook assignments.

Mobility

Check the box to display information originating from maestro*mobile.

Field	Action
Date	Select the date.
Code	Enter the intervener code. (employee, contact)
Information	Check the box to display the information in the grid.
Warnings	Check the box to display the warnings in the grid.
Outgoing email	Check the box to display the information originating from the outgoing emails.
Incoming email	Check the box to display the information originating from the incoming emails.
Outgoing text messages	Check the box to display the information originating from the outgoing text messages.
Incoming text messages	Check the box to display the information originating from the incoming text messages.
Outlook Assignments	Check the box to display the Outlook assignments.
Mobility	Check the box to display information originating from *maestromobile**.

The Information section displays:

Field

Action

Date/Time

Maestro* displays the date and time of the assignment.

Type

Maestro* displays the icon that represents the type of information.

Source

Maestro* displays the assignment source, either dispatch or mobile.

From

Maestro* displays the email address of the employee who sent the assignment.

To

Maestro* displays the email address of the employee who received the assignment.

Intervener Code

Maestro* displays the intervener code.

Description

Maestro* displays the intervener description.

Information

Maestro* displays the assignment information or the action taken.

Code

Maestro* displays the code for the dispatch.

Dispatch Counter

Maestro* displays the dispatch counter.

Field	Action
Date/Time	Maestro* displays the date and time of the assignment.
Type	Maestro* displays the icon that represents the type of information.
Source	Maestro* displays the assignment source, either dispatch or mobile.
From	Maestro* displays the email address of the employee who sent the assignment.
To	Maestro* displays the email address of the employee who received the assignment.
Intervener Code	Maestro* displays the intervener code.
Description	Maestro* displays the intervener description.
Information	Maestro* displays the assignment information or the action taken.
Code	Maestro* displays the code for the dispatch.
Dispatch Counter	Maestro* displays the dispatch counter.

Click on Apply or Refresh.
Click on Quit.

Last modification: November 12, 2024