Define Skills
Objective
The Define Skills option is used to create a database of the various skills required to respond to a service call.
Steps
|
maestro* > Service Management > Maintenance > Configuration > Define Skills |
Creating a skill
- Enter the required information in the Main Fields tab:
The Configuration icon is used to define entry options for the Code field.
Field
Description
Code
Code of the skill
Description
Description of the skill.
- Click Save.
See also