Call Category Management

OBJECTIVE

The Call Category Management option is used to identify categories in Call Management.

 

STeps

maestro* > Projects > Maintenance > After Sales Service > Call Category Management

 

Creating a Category

1. Enter the required information in the Main Fields tab:

The Configuration icon is used to define entry options for the Code field.

Field	Description
Code	Code that identifies the call category.
French Description	French description that identifies the call category.
English Description	English description that identifies the call category.

2. Click Save.

 

See also

• For more information regarding the web version of this maestro* option, refer to the help page Call Category Management
• Call Management

 

Last Modification: October 15, 2026