Problem Nature Management

OBJECTIVE

The Problem Nature Management option is used to identify the nature of problems raised by customers and recorded in Call Management.

Examples of natures of problems include: Leak, Crack, etc.

 

Steps

maestro* > Projects > Maintenance > After Sales Service > Problem Nature Management

 

Creating a Problem Nature

1. Enter the required information in the Main Fields tab:

The Configuration icon is used to define entry options for the Code field. Fields followed by the * character are mandatory fields.

Field	Description
Code*	Code that identifies the nature of the problem. NOTE: This code will be used to identify the nature of problems raised by the customer in Call Management.
French Description	French description that identifies the nature of the problem.
English Description	English description that identifies the nature of the problem.

2. Click the Save icon.

 

See Also

• For more information regarding the web version of this maestro* option, refer to the help page Problem Nature Management
• Call Management

 

Last Modification: October 15, 2026