Problem Location Management
OBJECTIVE
The Problem Location Management option is used to identify the location at which the problem occurs in the Call Management option.
Example location of a problem: Indoor, Outdoor, Common Area, etc.
Étapes
|
maestro* > Projects > Maintenance > After Sales Service > Problem Location Management |
Creating a location
- Enter the required information in the Main Fields tab:
Fields followed by the * character are mandatory fields.
The Configuration icon is used to define entry options for the Code field.
Field
Description
Code*
Code that identifies the location of the problem.
NOTE: This code will be used to identify the location of the problem raised by the customer in Call Management.
French Description
French description that identifies the location of the problem.
Description
Description that identifies the location of the problem.
Accepted by Default
Specifies that the problems raised for a given location are automatically accepted in Call Management, if the box is checked.
- Click Save.
See also
- For more information regarding the web version of this maestro* option, refer to the help page Problem Location Management
- Call Management
Last modification: October 15, 2026