Problem Type Management

OBJECTIVE

The Type of Problem Management option is used to specify the type or nature of the problem for a call in the Call Management.

 

Steps

maestro* > Projects > Maintenance > After Sales Service > Problem Type Management

Creating a Problem Type

1. Enter the required information in the Main Fields tab:

Fields followed by the * character are mandatory fields.

The Configuration icon is used to define entry options for the Code field.

Field	Description
Code*	Code that identifies the problem type. NOTE: This code will be used to identify the type of problem raised by the customer in Call Management.
French Description	French description that identifies the type of problem.
English Description	English description that identifies the type of problem.

2. Click Save.

See Also

• For more information regarding the web version of this maestro* option, refer to the help page Problem Type Management
• Call Management

 

Last Modification: October 15, 2026