Non-Billing Reason Management

OBJECTIVE

The Non-Billing Reason Management option is used to enter a justification for non-billing when entering a call back or during preparation.

Depending on the Configuration, you may need to specify a reason for not billing to identify a non-billable entry in a call back. If reasons for unbilled items are entered, the Warranty Cost Report can be printed by non-billing reason or by technician and reason to have the amounts and justifications.

 

Steps

maestro* > Service Management > Maintenance > Configuration > Non-Billing Reason Management (Web)

 

Creating a Non-Billing Reason

1. Click the New icon.
2. Enter the required information in the Main Fields tab:

Field	Description
Reason code	Code that identifies the reason.
Description	Description that identifies the reason.
French Description	Description that identifies the reason.

3. Click the Save icon.

 

See also

• For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
• For more information regarding the classic version of this maestro* option, refer to the help page Define Non-Billing Reason Codes
• Return from a Service Call
• Preparation
• Configuration

Last modification: September 11, 2026