Skill Management
Objective
The Skill Management option is used to create a database of the various skills required to respond to a service call.
Steps
|
maestro* > Service Management > Maintenance > Configuration > Skill Management (Web) |
Creating a skill
- Click the New icon.
- Enter the required information in the Main Fields tab:
Field
Description
Code
Code for the skill
Description
Description that identifies the skill.
- Cliquer sur l'icône Enregistrer.
See also
- For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
- For more information regarding the classic version of this maestro* option, refer to the help page Define Skills
- Enter a Service Call