Problem Location Management

OBJECTIVE

The Problem Location Management option is used to identify the location of the problem during the call.

Example of a location: Indoor, Outdoor, Common Area, etc.

 

Étapes

maestro* > Projects > Maintenance > After Sales Service > Problem Location Management (Web)

 

Creating a Location

1. Click on the New icon.
2. Enter the required information in the Main Fields tab:

Fields followed by the * character are mandatory fields.

Field	Description
Code*	Code that identifies the location of the problem. NOTE: This code will be used to identify the location of the problem raised by the customer in the Call Management option.
Description	Description that identifies the location of the problem.
French Description	French description that identifies the location of the problem.
Accepted by Default	Specifies that the problems raised for a given location are automatically accepted in the Call Management option, if the box is checked.

3. Click on the Save icon.

 

See also

• For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
• For more information regarding the classic version of this maestro* option, refer to the help page Problem Location Management
• Call Management

 

Last modification: October 15, 2026