Correction of maestro*'s Components - Redemption

Objective

If you are planning on updating Microsoft Office or Microsoft Windows to a more recent version, it is recommended to first uninstall maestro* and its components, then reinstall it after the version change.

If, however, you have already performed the Office or Windows version change, certain add-on maestro* programs will have to be corrected to ensure that everything be functional.

Examples:

  • If you installed Microsoft Office after installing maestro*
  • If you changed your Microsoft Office version
  • If you changed your Microsoft Windows version

 

Steps

This add-on allows to send emails using Outlook directly through maestro*.

 

The Redemption version must absolutely correspond to the Outlook version.

  1. Validate the Outlook version, to see whether it's the 32-bits or 64-bits version (see Appendix A).
  2. Close the Outlook application.
  3. Open the Uninstall a Program feature (Start > Control Panel > Programs > Uninstall a Program).
  4. Uninstall Redemption x86 v5.11 or Redemption x64 v5.11, depending on which version is installed.
  5. Update Microsoft Office, if it hasn't yet been done.
  6. Launch Outlook and set up the email account, if it hasn't yet been done.
  7. Close Outlook.
  8. Open a command prompt as Administrator (see Appendix B).
  9. In the command prompt, browse to the following directory: 
    • On a 32-bit Windows workstation, browse to directory C:\Program Files\Maestro Technologies\Maestro
    • On a 64-bit Windows workstation, browse to directory C:\Program Files (x86)\Maestro Technologies\Maestro
  10. In the commande prompt, enter or copy/paste the following command (see Appendix C):
    • On a 32-bit Windows workstation: CD "C:\Program Files\Maestro Technologies\Maestro"
    • On a 64-bit Windows workstation: CD "C:\Program Files (x86)\Maestro Technologies\Maestro"
  11. Click on Enter.
  12. Enter or copy/paste the following command, according to the Outlook version:
    • On a 32-bit Windows workstation: Redemption.v5.11.ForOutlook.x86.msi
    • On a 64-bit Windows workstation: Redemption.v5.11.ForOutlook.x64.msi

 

Appendix

Appendix A - Validating the Outlook Version

  1. Open Outlook.
  2. Open the File menu.
  3. Select the Office Account option.
    • If the Office Account option is not displayed, select the Help menu. The product version will be written on the right side of the page.
  4. The version is displayed under the Product Information section.
  5. Click on About Outlook.
  6. Note the 32-bits or 64-bits mention which is displayed at the top of dialogue box, to the right of the version.

 

Appendix B - Opening a Command Prompt as Administrator

  1. Press on the Windows key on your keyboard or click on Start to display the menu.
  2. In the search bar, type CMD.
  3. Press on Ctrl + Maj. + Enter to launch the app as Administrator.

 

Appendix C - Pasting Text in a "Pre-Windows 10" Command Prompt

  1. With the mouse, make a right click in the screen.
  2. Select the Paste option.
 

Ctrl + V (Paste) only works under Windows 10 and Windows Server 2012 or higher when the option is activated.

 

See also

 

Last modification: September 19, 2024